Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Username
• Full name
• Phone number
• Password (encrypted and never stored in plain text)

Transaction Information

When you buy or sell on the Platform, we collect:

• Shipping addresses
• Billing information
• Payment method details (processed securely by our payment processor)
• Purchase and sales history
• Communication between buyers and sellers
• Tracking numbers and shipment information
• Dispute records and evidence submitted

Wallet & Financial Information

For our wallet and credits system, we collect and store:

• Wallet cash balance and transaction history
• Subscription credits earned, spent, and expired
• Deposit and withdrawal records
• Savings goals and progress
• Payment methods used for deposits and withdrawals

Identity Verification (for Sellers)

Verified sellers must provide:

• Government-issued ID (driver's license, passport, or state ID)
• Social Security Number (for tax reporting purposes)
• Business information (if applicable)
• Business license information (if applicable)
• Bank account or payout information

Technical Information

We automatically collect:

• IP address and geolocation data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs
• Cookies and similar tracking technologies

Community Activity

When you participate in community features, we collect:

• Forum posts and comments
• Reviews and ratings
• Messages and communications
• Photos and attachments you upload

2. How We Use Your Information

Legal Compliance

We may use your information to:

• Comply with federal firearm laws and regulations
• Respond to law enforcement requests and subpoenas
• File required tax documentation (Form 1099-K for sellers)
• Maintain records as required by law
• Prevent illegal activity and protect user safety

Marketing and Communication

With your consent, we may:

• Send promotional emails about new features or products
• Notify you about special offers or subscription plans
• Send newsletters and community updates
• Provide personalized recommendations

You can opt out of marketing communications at any time.

3. Information Sharing and Disclosure

With Other Users

With Service Providers

We share information with trusted third parties who help us operate:

• Payment Processors: Authorize.Net (payment processing)
• Cloud Infrastructure: Supabase (database and authentication)
• Email Services: For transactional and marketing emails
• Analytics: To understand Platform usage and improve services
• Customer Support: To assist with user inquiries

All service providers are contractually obligated to protect your data and use it only for specified purposes.

Law Enforcement and Legal Requirements

We may disclose your information when required by law or to:

• Respond to subpoenas, court orders, or legal processes
• Comply with ATF, FBI, or other federal agency requests
• Investigate potential violations of our Terms of Service
• Protect the rights, property, or safety of Netgats, users, or the public
• Prevent fraud, illegal activity, or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change via email or Platform notice.

4. Data Security

While we implement industry-standard security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized access.

5. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal and regulatory requirements (minimum 7 years for transaction records)
• Resolve disputes and enforce agreements
• Maintain business records and analytics

After account closure, we retain:

• Transaction records: 7 years (IRS requirement)
• Communications and disputes: 5 years
• Identity verification records: As required by law
• Anonymized analytics data: Indefinitely

6. Your Privacy Rights

Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your account and data (subject to legal retention requirements)
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: Netgats does NOT sell your personal information.

European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR including rights to access, rectification, erasure, restriction of processing, data portability, and objection.

7. Cookies and Tracking

Types of Cookies We Use

You can control cookies through your browser settings. Note that disabling essential cookies may affect Platform functionality.

8. Children's Privacy

9. International Users

Netgats is based in the United States and primarily serves U.S. customers. Your information will be processed and stored in the United States, which may have different privacy laws than your jurisdiction.

By using Netgats, you consent to the transfer of your information to the United States. If you are outside the U.S., you may have additional rights under local privacy laws.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or Platform notice.

Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding your privacy or this policy: